Different types of conflicts benefit from different kinds of responses. Culture, context, and the characteristics of specific situations can also influence the selection of the best response. There are three topics in this lesson: “Identify the Conflict,” “Choose the Option,” and “Crucial Conversations” (the main focus of this course). Let’s learn a bit about these now.
No conversation will go perfectly. We all make mistakes. We say or do things that we regret. When we take time to reflect after the conversation, we can learn, grow and improve our approach for the next time. Learning from our experiences is vital for deepening our relationships with others and engaging in more fruitful …
In this lesson, we will look at five topics covering tips for having the best conversation possible once we’ve decided to meet together: framing, focus, words, awareness, and resolution. We’ve been looking at many elements that affect a conversation, culture, preferences, the type of conflict, etc. Each conversation will face challenges and take its own …
We’ll do more exercises in a bit, but now let’s look at another essential practice: PREPARING WELL FOR THE CONVERSATION. Taking time to prepare can help us remain calm and increase the chances of reaching a better solution than either of us could have predicted. This lesson will look at how spiritual, emotional, and strategic …
When we enter into crucial conversations, we bring our past and present selves into the meeting. Healthy self-awareness allows us to understand some of the “whys” behind our responses and reactions and some of the “hows” for self-regulating those influences. This allows us to bring our best selves to the situation. This is the first …
During this course, we will be looking at six lessons: Why are crucial conversations important? What do we bring to the conversation? What are our options for the conversation? How can we prepare for the conversation? How can we have the best conversation? What can we learn from the conversation? Each lesson covers various topics …
Visit the LDHR YouTube Channel
*Not to be used for commercial purposes. If resources are used and made available to others, please credit the authors – CCCI Global LDHR. If you develop ideas and tools from our materials, please get in touch and let us know: resources@LDHR.org
English 
Korean 
French 
Chinese (Taiwan) 
Spanish 
Russian 
Chinese (China) 
Portuguese 
German 
Japanese