crucial-conversations

What are the conversation options?

Different types of conflicts benefit from different kinds of responses. Culture, context, and the characteristics of specific situations can also influence the selection of the best response. There are three topics in this lesson: “Identify the Conflict,” “Choose the Option,” and “Crucial Conversations” (the main focus of this course). Let’s learn a bit about these now.

How can we have the best conversation?

In this lesson, we will look at five topics covering tips for having the best conversation possible once we’ve decided to meet together: framing, focus, words, awareness, and resolution. We’ve been looking at many elements that affect a conversation, culture, preferences, the type of conflict, etc. Each conversation will face challenges and take its own …

How can we have the best conversation? Read More »

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