crucial-conversations

Quais são as opções de conversa?

Different types of conflicts benefit from different kinds of responses. Culture, context, and the characteristics of specific situations can also influence the selection of the best response. There are three topics in this lesson: “Identify the Conflict,” “Choose the Option,” and “Crucial Conversations” (the main focus of this course). Let’s learn a bit about these now.

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Como podemos ter a melhor conversa?

In this lesson, we will look at five topics covering tips for having the best conversation possible once we’ve decided to meet together: framing, focus, words, awareness, and resolution. We’ve been looking at many elements that affect a conversation, culture, preferences, the type of conflict, etc. Each conversation will face challenges and take its own

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O que trazemos para a conversa?

When we enter into crucial conversations, we bring our past and present selves into the meeting. Healthy self-awareness allows us to understand some of the “whys” behind our responses and reactions and some of the “hows” for self-regulating those influences. This allows us to bring our best selves to the situation.  This is the first

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